Express Employment Professionals is excited to offer an opportunity for a dynamic and dedicated individual to join a thriving community bank in Monticello, MN, with additional opportunities at our Maple Grove location. We are currently seeking a Universal Banker who will be instrumental in servicing both existing and prospective customers, helping them achieve their financial goals through a consultative approach and a comprehensive understanding of their banking needs.
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Job Description
Monticello & Maple Grove Locations!
Express Employment Professionals has partnered with a locally owned community bank in Monticello, MN. The Bank is looking for a Universal Banker to service the needs of existing and prospective customers to help them achieve their financial goals by providing solutions that are in their best interests.
Responsibilities will cross a diverse range of functional areas based on organizational and customer needs including consumer and business accounts, loan administration, deposit account services, and cash management product referrals. In addition, this position will provide exceptional customer service, through performing a variety of routine and complex business transactions in maintaining accuracy and professionalism during face-to-face transactions.
Essential Job Duties & Responsibilities
- Grow new business relationships and expand existing ones by providing financial guidance for business owners seeking depository accounts, notary services and loans.
- Welcomes and greets customers when they enter the lobby. Through conversations identify opportunities to cross-sell value-add bank products and services to enhance the customers financial goals. Promote the digital and self-serve options by providing the products features and benefits with the goal of making it easy, simple, and fast banking transactions.
- Takes the initiative to find creative solutions that meets customers’ needs and personalize their experience with seamless execution.
- Responsible for achieving continual growth in customer loyalty and satisfaction through providing optimal, accurate, and processing timely transactions to generate raving fans.
- Open/close consumer and business checking, savings, deposit accounts, IRA, HSA, and CD’s.
- Provide administrative support to Loan Officers on loan portfolios and move the loan applications through internal departments for full processing.
- Provide administrative support and be a liaison between Loan Officers and banking customers and act as backup contact for Loan Officers when needed.
- Apply product and procedural knowledge to solve customer inquiries and resolve problems appropriately.
- Stays abreast with current knowledge of personal banking products, practices, and trends.
- Protects the Bank’s assets in compliance with all regulatory, legal, and ethical requirements.
- May work at neighboring location to support business on an as need basis.
- Open/Close location daily.
Duties to be performed when the Bank designation changes from LPO/DPO classification to a full-service branch location. Required to perform day to day teller transactions on an as need basis to support customer needs.
Skills & Qualifications:
- Passionate commitment to helping customers through delivering a personalized customer experience that they will remember.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- High degree of professionalism and exhibits ethics and integrity.
- Strong administrative, excellent organizational and time management skills, with ability to manage multiple priorities and meet required deadlines.
- Accuracy and efficiency with high attention to details.
- Resourceful self-starter and self-motivated.
- Communicates clearly and effectively.
- Written and verbal interpersonal communication skills.
- Solves problems effectively.
- Exhibits team collaboration.
- Exhibit knowledge of banking regulations, procedures, and operations.
- Demonstrate knowledge in consumer and business banking.
- Ability to maintain confidentiality with customer information.
Required Education and Experience:
- The ideal candidate will have a minimum of 2 years’ experience as a Universal Banker or Personal Banker.
- Requires a high school diploma or equivalent and basic math skills. Associate or college degree preferred.
- Self-motivated to organize, prioritize and produce excellent work in a timely manner to meet deadlines.
- Previous client service experience is required.
- Cash handling and/or banking experience is required.
- Business deposit account services/treasury management, required.
- General experience in office administrative responsibilities.
- Technology savvy with proficiency in computer programs including Microsoft Office Suite – Word and Excel.
- Experience with Fiserv operating system required and Deposit Pro or BPM knowledge a plus and have the ability to become proficient in other Bank software programs.
Desired Qualifications:
Experience in related capacity will be highly beneficial but not required in areas such as:
- Demonstrate knowledge and understanding of lending, commercial loans, and loan
- regulations.
- Understanding of Loan administration process
- General knowledge and understanding of in credit administration and credit policies
- General knowledge and understanding of in business credit analysis
- Knowledge in consumer lending a plus
- Certified; NMLS member, notary
- Stay up to date on NMLS certification
This is a full-time in person position, not remote, at a growing Monticello LPO/DPO bank location.
Occasional travel to Greater Minneapolis will be required for training and other business purposes.
If you are looking to make a real impact with a career in the financial services industry, apply today!
Immediate Start. – 40 hours a week – Monday – Friday 9:00am to 5:00pm
Starting Salary Range: 52,000 to 62,400 Depending on Experience
Benefits:
Bank offers a nice benefits package designed to meet the needs of employees. Benefits include:
- Medical, dental, health savings account (HSA), paid life insurance after 1 year, 401K with company match, vacation, sick days, holidays, free checking account with free checks, free safe deposit box, & education benefit. Aflac voluntary supplemental plan is available: Hospital, accident, cancer, vision, life ins., short term disability & dental.
Required Education: High School or Equivalent
Required Experience: 2 to 20+ years
Required Security Clearance: None
